Returns, Exchanges & Refunds

We take a lot of care to process your orders and are happy to talk to you about any grievance or any issue you might have with any products on our website.

 

We will accept an exchange or return only if the product is damaged in transit or has a manufacturing or quality defect.

We can either refund as a store credit in case you want to utilize it at a later point or refund to the source.

 

Products like Teethers has 0 return policy 

 

How do I return or exchange a product in case of damage?

Initiating a request:

Write to us at gleenaturaltoys@gmail.com within 24 hours of receipt of the product along with photos and the reason for return/exchange. If it is later than this, write to us and let's work together to see what we can do.

We will approve the return/exchange request if it is a returnable/exchangeable product. We will provide detailed instructions by email regarding pick-up. This will involve minimal hassle to you, we promise.

 

Reverse-shipping:

 

Reverse pick-up: We provide reverse pick-up at select pin codes. In this case, the shipment reaches back to us within 10-15 days owing to courier company policy. Let us know if the courier company is delaying pick up. Pick-up will be attempted twice. If courier service is unable to pick it up after two attempts, you are responsible to ship it back to us.

You can expedite exchange or return by self-couriering the products at your own cost.

 

Exchange:

 

In case of an exchange, the new product will be dispatched only after the receipt and validation of the returned original product.

Exchange: Once we receive the return shipment via reverse pick-up or self-courier, it will be inspected by our quality control team, and an email will be sent to you to acknowledge the receipt of the returned item.

The exchange product requested by you will be sent out to you.

Please note that exchange is allowed only once per order.

 

Return:

In case of a return, the refund will be processed only after the receipt and validation of the returned original product.

You can get store credit for the same value of the returned product. This can be redeemed in full value on the website. These credits lapse at the end of the calendar year.

 

Your funds can be refunded to the source. The source is defined as whichever payment method you chose while completing the transaction at gleenaturaltoys@gmail.com. Refund will reflect in the "source account" between 7 to 14 days from the date of approval of the return request.

 

For COD returns, funds will be refunded only to your store account. You may choose to apply these funds at checkout at the time of placing your next order with us.